Executive Director, Nexus, Investor Delivery

TL;DR

Executive Director, Nexus, Investor Delivery: Lead investor delivery and operations for fund administration and asset servicing with an accent on senior leadership, regulatory risk management, and client/investor delivery execution. Focus on driving global initiatives, managing escalated client matters, and building an operating model and technical resources while coaching and developing direct reports.

Location: Toronto, ON, Canada

Salary: CAD 140,000 - CAD 210,000 yearly

Company

hirify.global provides asset servicing and operational solutions for alternatives, including fund administration, banking, payments, custody, and regulatory services.

What you will do

• Support the Managing Director with ID location management, global initiatives, project planning, deliverables, and budgeting.
• Ensure adherence to company and department policies and procedures, addressing gaps/risks and ensuring regulatory requirements are met.
• Support client integration, client service management, and business development activities including new business generation, integration, and retention.
• Manage sensitive or escalated queries from clients, investors, fund managers, and internal MUFG departments to a high-quality standard.
• Support product development and product management by developing the operating model and systems/technical resources.
• Lead and develop direct reports through 1:1s, performance discussions, career coaching, and annual performance reviews; champion investor delivery initiatives and drive innovation and change.

Requirements

• Bachelor’s degree or above in a business-related field.
• 10+ years of operations experience in financial services, fund administration, and asset management, including 5–10 years in a senior leadership capacity.
• Extensive leadership experience in investor services, fund administration, or a related industry.
• Strong people leadership, organizational, and communication skills; ability to manage multiple priorities and meet deadlines.
• Demonstrated business logic and risk-adverse approach to resource management and operations.
• Understanding of the current and future technology landscape.

Culture & Benefits

• Work within a large global financial group with a client-focused culture.
• Connected team environment with emphasis on innovation and change.
• Support for professional development through coaching and performance processes.
• Recruitment process uses AI tools responsibly, with human review of AI recommendations.

Hiring process

• Application review with AI-assisted alignment checks, followed by recruitment team review.
• Interview stage for selected candidates; only candidates proceeding to interviews are contacted.