Operations Coordinator- Service

TL;DR

Operations Coordinator- Service: Perform administrative duties for service operations to keep the department running efficiently and cost-effectively, with an accent on dispatch coordination, ticket/order status tracking, and operational systems/tool audits. Focus on managing work orders and callbacks, supporting safety documentation, and handling AP/AR, payroll entries, and parts requisitions.

Location: Houston, TX

Company

hirify.global provides elevator and related services.

What you will do

• Handle install base maintenance tasks, create safety inspection tickets, and monitor pre-invoicing to ensure correct ticket processing.
• Update on-call lists, send daily dispatch notifications, manage technician check-in/out, and coordinate ticket assignments with mechanics.
• Provide status updates to National Accounts and customers for open work orders and completed callbacks; maintain shared calendars for dispatch and field scheduling.
• Track operations systems and tool audits; support service department workflows including downloads on mobile devices and ordering brochures/tools/phones.
• Support finance/admin operations: manual payroll entry forms, daily DVR processing and cost corrections, parts requisitions/receiving, and invoice review/corrections.
• Assist with legal documentation for incidents/lawsuits, prepare badging applications and uniform orders, and manage mail/faxes and AP invoice coding/forwarding.

Requirements

• High school diploma or GED; or a one-year certificate from college/technical school; or 3–6 months of related experience/training in basic business administration.
• Some elevator repair administrative work experience preferred.
• Oracle database knowledge preferred.

Culture & Benefits

• Medical, dental, and vision coverage; FSA and HSA options.
• Company-paid disability and life insurance, plus optional life/AD&D coverage.
• 401(k) retirement savings plan with company match (dollar-for-dollar on the first 5% contributed).
• 15 days of vacation per year, 11 paid holidays, and paid sick leave per policy.
• Up to six weeks of paid parental leave after 90 days of full-time employment.
• Tuition reimbursement and an Employee Assistance Program (EAP).

Hiring process

• Application review followed by interviews to assess fit for service operations administration responsibilities.