Customer Service Representative (Bilingual)

TL;DR

Customer Service Representative (Bilingual): Delivering high-quality support via phone, chat, and email for a leading safety nonprofit with an accent on resolving customer inquiries and LMS technical support. Focus on managing customer data, processing secure transactions, and enhancing the overall customer experience.

Location: Remote (Must be based in the USA)

Salary: $20.75 per hour (Bilingual)

Company

America’s leading nonprofit safety advocate focused on eliminating the leading causes of preventable injuries and deaths through research, education, and advocacy.

What you will do

• Handle inbound customer contacts via phone, chat, and email, managing multiple conversations simultaneously.
• Research and resolve inquiries using interaction flows, job aids, and program training.
• Provide technical support for eLearning platforms, including password resets and account lockouts.
• Process secure credit card transactions in compliance with PII and PCI security requirements.
• Document all interactions clearly in business and learning management systems.
• Collaborate with management to identify recurring issues and update team resource materials.

Requirements

• High school diploma or equivalent (GED).
• 1–2 years of customer service experience in a contact center or service-oriented environment.
• Bilingual proficiency in English and Spanish is required.
• Ability to navigate multiple computer systems and web-based applications.
• Strong active listening and empathy skills to resolve challenging customer situations.

Culture & Benefits

• At least 20 PTO days accrued in the first year and 11 paid holidays.
• Comprehensive medical, dental, vision, and life insurance plans.
• 403(b) & Roth 403(b) with employer match up to 6%.
• Flexible work arrangements and "Dress for your day" policy.
• Reimbursable training and a recovery-friendly workplace culture.

Hiring process

• Initial assessment to showcase drive and suitability for the role.
• First interview focusing on skills and team fit.
• Second interview providing a deeper dive into professional background and goals.