обновлено 7 дней назад
AI Enablement Specialist
3 000€
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
AI Enablement Specialist (AI and Self-Service): Testing, evaluating, and improving AI-powered customer support and self-service solutions with an accent on response accuracy, case-data analysis, and knowledge-base quality. Focus on converting recurring contact-center issues into AI intents and guided solutions, monitoring containment and deflection metrics, and coordinating automation initiatives across business and IT teams.
Location: Kosice, Slovakia
Salary: 3000+ euros per month gross; base minimum pay €32,976.00.
Company
is a global heavy machinery manufacturer with a digital and technology division developing data, analytics, telematics, and AI-enabled solutions.
What you will do
- Test, validate, and evaluate AI-powered self-service solutions before and after deployment.
- Analyze customer cases, interactions, dashboards, KPIs, and digital performance data to identify trends and improvement opportunities.
- Convert recurring contact-center issues into self-service content, AI intents, guided solutions, and automation initiatives.
- Monitor AI containment, deflection, repeat-contact drivers, response accuracy, and customer experience indicators.
- Maintain knowledge bases, FAQs, support documentation, workflow diagrams, and automation playbooks.
- Partner with support leaders, IT, engineering, product, training, quality, operations, and business development teams.
Requirements
- Strong analytical, problem-solving, coordination, time-management, interpersonal, and communication skills.
- Experience reviewing customer support data, case trends, digital interactions, or performance metrics.
- Experience testing or validating AI tools, virtual assistants, chatbots, or digital self-service solutions.
- Experience with contact-center tools such as Salesforce and Microsoft tools, including Word, PowerPoint, and Excel.
- Knowledge of contact-center operations, self-service strategy, quality, training, or knowledge management.
- Ability to collaborate with Slovakia-based engineering leadership and Cat Digital IT in the US.
Nice to have
- Contact-center experience and experience building an AI agent.
- Experience with Business Process Outsourcing environments and supplier partnerships.
- Experience building business cases for recommended actions based on customer data and performance metrics.
Culture & Benefits
- Training and development opportunities focused on continuous learning and emerging technologies.
- Performance-related annual cash incentive.
- Industry-leading pension plan and attractive life insurance.
- Five additional vacation days beyond the legislative requirement.
- One volunteering day and a Multisport Card.
Hiring process
- Application correspondence is handled through the email associated with the application, including the junk or spam folder.
- Application status updates are available through the candidate login on the career website.
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