IT Support Technician (Medtech)

TL;DR

IT Support Technician (System Engineering): Providing front-line technical support and managing hardware/software installations within a LAN environment with an accent on Level I and II troubleshooting and HIPAA compliance. Focus on maintaining system security, optimizing workstation performance, and coordinating hardware roll-outs.

Location: Onsite in Pasig, Metro Manila, Philippines. Must have a reliable car to travel between office locations.

Company

hirify.global provides specialized healthcare financial management and revenue cycle solutions.

What you will do

• Provide Level I and II support for hardware, software, VOIP phones, and mobile devices for on-site and remote users.
• Install, configure, and roll out computer hardware and software across local and remote sites.
• Maintain IT inventory and support data center, surveillance, and site access control systems.
• Ensure strict compliance with HIPAA and HITECH security standards for electronic protected health information (ePHI).
• Document incidents and troubleshoot peripherals, servers, and networking issues.
• Coordinate technical resources for both small and large-scale IT projects.

Requirements

• Bachelor’s degree in a related field or equivalent industry certifications.
• 5-7 years of experience in technical support roles.
• Expertise in Microsoft Windows 10, Edge, Intune, and Office 365 Administration.
• Hands-on experience with Active Directory and 2FA solutions (Duo).
• Ability to create and modify PowerShell scripts.
• Must have a reliable car for travel to and from work and other office locations.

Nice to have

• Experience in project coordination for upgrades and integrations.

Culture & Benefits

• Professional salary package.
• Opportunities to participate in high-impact technical projects.
• Inclusive work environment with a commitment to non-discrimination.
• Dynamic, fast-paced environment requiring flexibility and a team-player attitude.