Systems Support Analyst

TL;DR

Systems Support Analyst: Maintaining and optimizing the IT infrastructure for Cebu-based operations with an accent on hardware/software troubleshooting, network support, and end-user training. Focus on ensuring maximum uptime for business and call center operations through both onsite and remote technical assistance.

Location: Must be based in Cebu, Philippines. Role requires a mix of onsite, remote, and field support.

Company

hirify.global is a global data and insights company.

What you will do

• Provide technical support for hardware, software, and networking issues to Cebu-based end users.
• Perform onsite and remote support for Cebu and APAC offices, including emergency on-call duties.
• Install, maintain, and document IT assets, including inventory management and repair logs.
• Manage user accounts, security compliance, and password access protocols.
• Train end users on basic tools including laptops, telephones, and video conferencing systems.
• Analyze and assign 1st line help desk tickets while providing feedback to the support group.

Requirements

• Bachelor’s degree in Computer Science or related field, or relevant technical certifications.
• Minimum 2 years of experience in desktop support.
• Expert proficiency in Microsoft 365 (Word, Excel, PowerPoint).
• Strong understanding of Windows 10/11 and MacOS environments.
• Ability to lift and move computer equipment up to 50 lbs.
• Must be based in Cebu, Philippines.

Nice to have

• Certifications such as A+, MCP, or Network+.
• Experience with Microsoft Intune, LANDDESK, or similar management software.
• Previous exposure to call center technologies and processes.

Culture & Benefits

• Opportunity to work with the latest technology in a dynamic business environment.
• Exposure to diverse IT infrastructure across regional offices.
• Supportive team environment focused on business sustainability and technical excellence.