Associate Director - Customer Technology Advisor (ServiceNow)

TL;DR

Associate Director - Customer Technology Advisor (ServiceNow): Leading pre-sales processes and developing technical solutions for the ServiceNow portfolio with an accent on AI-powered insights and consultative selling. Focus on translating technical knowledge into actionable customer insights and designing optimal technical solutions.

Location: Hybrid (Frankfurt, Germany)

Company

Global leader in running and reimagining mission-critical technology systems that drive advantage for the world’s leading businesses.

What you will do

• Coordinate the end-to-end pre-sales process for the ServiceNow portfolio, ensuring quality and compliance.
• Identify complex business and technical requirements to generate winning cross-practice solutions.
• Develop profitable deals leveraging extensive technical knowledge and domain mastery.
• Deliver compelling demonstrations, proof of concepts, and prototypes to showcase tangible value.
• Build and nurture strategic relationships with ServiceNow stakeholders and internal partners.

Requirements

• Deep domain knowledge of services offerings and technical solutions within the ServiceNow portfolio.
• Proven track record in consultative selling and translating technical knowledge into customer insights.
• Externally recognized expertise and certifications in ServiceNow.
• German: Native speaker or C2 proficiency required.
• Excellent presentation and customer-facing communication skills.

Culture & Benefits

• Hybrid-friendly work culture that prioritizes well-being and flexibility.
• Comprehensive "Be Well" programs supporting financial, mental, physical, and social health.
• Access to cutting-edge learning and certifications from Microsoft, Google, and Amazon.
• Inclusive environment based on empathy, kinship, and shared success.
• Personalized development goals and continuous feedback for career growth.