Director Customer Solutions & Delivery

TL;DR

Director Customer Solutions & Delivery (Transport & Security): Governance and end-to-end management of transport delivery services contracts across Fixed & Mobile Access, Enterprise, Wholesale, and Security networks with an accent on presales leadership, program governance, and cost/productivity improvement. Focus on building commercial cases, leading multi-vendor delivery, and driving continuous improvement and digitalisation across AI, ML, and RPA.

Location: Macquarie Park, NSW

Company

hirify.global is an Australian telecommunications company delivering mobile, broadband, and digital solutions.

What you will do

• Lead presales engagements for strategic Wholesale and Enterprise accounts as the senior technical authority across the sales cycle.
• Build commercial cases for proposed solutions, including capex/opex, margin analysis, and ROI projections.
• Translate customer business issues into services engineering approaches aligned with commercial objectives.
• Govern network deployment programs using frameworks for change control, achievement tracking, AOP prioritisation, acceptance testing, and handover to assurance.
• Manage capex/opex budgets, forecasting, and cost-reduction initiatives across the transport network.
• Procure, govern, and performance-manage a multi-vendor supplier base nationally, ensuring WHS, quality, financial, and delivery benchmarks.

Requirements

• Experience in a consulting role preparing business cases and providing engineering solutions to customers.
• Presales leadership experience with deal structuring and solution shaping, including insights from prior industry experience.
• Proven expertise in technical networks, security delivery capability, and program management.
• Demonstrated ability to manage partners, vendors, and collaborators effectively.
• Strong capability constructing financial and technical arguments and presenting them at an executive level.
• Ability to convert complex customer requirements into clear services engineering solutions.

Culture & Benefits

• Flexible working: opportunities to work three days in the office and two days remote or from home.
• Competitive remuneration plus employee discounts, including an $80 monthly credit and discounts on hirify.global products and retail partners.
• Competitive leave policies, including additional “Connected” days and paid parental leave of up to 16 weeks.
• Learning support via hirify.global U micro-credentials developed with La Trobe and Macquarie Universities.
• Wellbeing support with free access to counselling and support services 24/7.