Customer KYC/KYB (German Market)

Location: Barcelona, Spain; hybrid workplace

Company

European fintech company providing a finance workspace with banking and financial tools for small and medium-sized businesses across eight European countries.

What you will do

• Conduct periodic KYB/KYC re-reviews for German business customers and manage assigned cases through internal tools.
• Contact customers by email, chat, and phone to collect updated documentation and resolve data gaps.
• Identify recurring blockers, documentation inconsistencies, and tool limitations, and raise them for process improvement.
• Maintain internal procedures and regulatory knowledge resources using Notion AI.
• Handle compliance cases involving legal and regulatory implications with a high level of precision.

Requirements

• 1–2 years of experience in a customer-facing role, such as customer support, onboarding, or customer success, ideally in a structured KPI-driven environment.
• Native-level German with precise, professional, and clear written communication.
• Ability to work carefully through complex cases, identify inconsistencies, and ask clarifying questions rather than make assumptions.
• Ability to remain methodical and solution-focused under pressure when queues are long and cases are ambiguous.
• Improvement mindset: ability to identify patterns, flag blockers, and contribute to sharper tools and processes.

Culture & Benefits

• Work on compliance reviews, remediation campaigns, and risk-class-based re-validations with real regulatory impact.
• Defined ownership areas and a specific mission for each team member rather than a generic shared queue.
• Use Aircall for customer calls and Notion AI for knowledge management.
• Access to AI tools and an environment that encourages experimentation and thoughtful use of AI.
• Diverse international workforce with more than 80 nationalities.

Hiring process

• Interviews are conducted conversationally and assess character, thinking, and technical fit.
• The hiring process lasts 20 working days.