Customer Experience Consultant

Location: Bogota, Colombia (Hybrid)

Company

hirify.global is a global technology services company that designs, builds, manages, and modernizes mission-critical technology systems for the world’s leading businesses.

What you will do

• Lead experience strategy work across Insight, Idea, and Impact phases to uncover customer needs.
• Plan and conduct ethnographic research, interviews, and qualitative studies.
• Synthesize research findings into clear experience principles and strategic recommendations.
• Define future-state customer journeys and experience roadmaps.
• Facilitate design thinking workshops with customers and delivery teams.
• Partner with business, digital, analytics, and technology teams to align experience outcomes with delivery plans.

Requirements

• Experience leading customer or user experience strategy within consulting or transformation engagements.
• Hands-on experience conducting qualitative research such as interviews or ethnographic studies.
• Proven ability to synthesize research into clear insights and experience frameworks.
• Experience creating customer journey maps and future-state concepts.
• Ability to facilitate structured workshops using design thinking methods.
• Demonstrated collaboration with cross-functional teams including strategy, design, and technology.

Nice to have

• Experience working on digital transformation or service design initiatives.
• Familiarity with experience measurement approaches and experience-led KPIs.
• Exposure to change management or implementation planning.
• Experience working with enterprise or complex customer environments.

Culture & Benefits

• Dynamic, hybrid-friendly work environment.
• Comprehensive Be Well programs supporting financial, mental, physical, and social health.
• Access to cutting-edge learning opportunities and certifications with Microsoft, Google, and Amazon.
• Culture focused on empathy, belonging, and shared success.
• Personalized career development goals and continuous feedback.