Titling Specialist

TL;DR

Titling Specialist: Completing the auto refinance process by managing titling documents, lien transfers, and jurisdictional submissions with an accent on high-volume accuracy, SLA-driven tracking, and resolving document gaps across customers, lenders, and agencies. Focus on coordinating holds with external titling partners, supporting remote wet-ink signing via LongPen, and maintaining compliant document storage in the Denver office.

Location: Denver, Colorado, United States (onsite)

Salary: $24/hr - $26/hr

Company

Caribou builds technology that pairs customers with community banks and credit unions to streamline auto loan refinancing.

What you will do

• Receive, upload, review, and submit electronic and physical titling documents to complete auto refinance and later jurisdictional filings for lien perfection.
• Contact customers, lenders, and jurisdictional organizations (phone, text, email, mail) to obtain missing documents and confirm payoff details.
• Track file progress in internal platforms, surface issues for resolution, and ensure timely completion within SLAs.
• Coordinate with external titling partners and jurisdictional agencies, interpret rejection reasons, and resolve outstanding requirements with minimal direction.
• Manage high volumes of incoming/outgoing document shipments (e.g., FedEx) and support document generation on digital platforms.
• Facilitate remote wet-ink signing sessions using LongPen technology and maintain post-session file records; audit document storage in the Denver office for compliance.

Requirements

• Must perform the essential functions of the role onsite in the Denver, Colorado office.
• Exceptional attention to detail with a track record of accuracy in high-volume, multi-step workflows across web-based platforms.
• Experience in document-heavy, process-driven work (mortgage processing, insurance claims, medical records, government/DMV processing, or legal administration preferred; titling experience a plus).
• Clear, professional communication across phone, email, text, and mail; ability to research jurisdictional requirements independently and escalate gaps.
• Highly proficient in Google Workspace; experience managing inbound/outbound shipment management and document generation on digital platforms.
• Availability: able to work between 7 AM and 6 PM based on business needs; mandatory weekday attendance for the initial 2-week onboarding.

Nice to have

• Active Notary Public commission.
• Bilingual in Spanish/English.

Culture & Benefits

• Competitive compensation with equity options.
• 401(k) retirement plan and parking/transit assistance for downtown Denver.
• Generous paid time off (Flexible Time Off) and 100% paid parental leave.
• Highly subsidized medical, dental, and vision plans plus fully company-paid mental health, disability, and basic life insurance.
• Optional benefits including HSAs, FSAs, supplemental life/health, legal, and pet insurance.
• Up to $1,000/year for eligible professional development expenses.