Customer Service Specialist (Igaming)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Customer Service Specialist (Igaming): Identifying root causes of recurring product and customer issues to improve service quality and reduce incident volume. Focus on performing root cause analysis, collaborating with cross-functional teams, and documenting long-term solutions to strengthen the overall customer experience.
Location: Must reside in the Las Vegas or Reno, Nevada metropolitan areas
Compensation: $39,060–$53,715 USD
Company
A global leader in gaming and entertainment, delivering innovative content and technology across more than 100 jurisdictions worldwide.
What you will do
- Perform root cause analysis on recurring customer issues and product defects.
- Analyze incident and support trends to identify opportunities for process improvements.
- Partner with Product, Engineering, and Support teams to resolve systemic issues.
- Track recurring incidents and document corrective actions and preventative recommendations.
- Create and maintain knowledge base articles and troubleshooting documentation.
- Monitor the effectiveness of implemented solutions and recommend further improvements.
Requirements
- Must currently reside in the Las Vegas or Reno, Nevada metropolitan areas.
- High school diploma required; bachelor's degree preferred.
- 2+ years of experience in technical support, help desk, or Problem Management.
- Strong analytical, troubleshooting, and critical thinking skills.
- Proficiency with Microsoft Office, including Outlook, Word, and Excel.
- Ability to prioritize multiple projects with exceptional attention to detail.
Nice to have
- Experience performing root cause analysis and identifying recurring trends.
- Experience with continuous improvement methodologies.
Culture & Benefits
- Comprehensive health, dental, and vision coverage.
- 401(k) retirement plan with company contributions.
- Discretionary bonus opportunities.
- Tuition reimbursement program.
- Paid time off and wellness programs.
- Commitment to a diverse, equitable, and inclusive workplace.
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