Technical Account Manager III

TL;DR

Technical Account Manager III: Post-sales technical liaison for assigned customer accounts, coordinating communication and visibility across IGT teams with an accent on incident coordination, escalation support, and alignment between customer needs and internal execution. Focus on building technical ownership, proactive risk identification, and tracking issues to support timely customer updates.

Location: OR Statewide, OR, US

Salary: $94,020 – $110,880 USD

Company

hirify.global delivers gaming experiences across casino and mobile platforms.

What you will do

• Serve as a technical liaison for assigned customer accounts and maintain relationships with customer technical contacts
• Develop understanding of IGT product platforms and customer environments to ensure alignment with customer needs
• Coordinate incident handling, track incidents, and communicate updates to customers
• Participate in customer reviews and meetings, identify risks, and assist in preparing customers for changes
• Support issue resolution coordination and escalation handling under guidance for complex scenarios

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience
• Significant experience in customer-facing technical roles (TAM, SE, Systems Engineering)
• Deep understanding of enterprise software, infrastructure, and IT operations
• Experience managing large-scale or complex customer environments
• Strong executive communication, organizational, and leadership skills

Culture & Benefits

• 401(k) savings plan with company contributions (subject to eligibility)
• Medical, dental, and vision insurance; life and disability coverage
• Paid time off and tuition reimbursement (subject to eligibility)
• Tuition reimbursement and wellness programs
• Compensation may vary based on skills, experience, education, and geographic location

Hiring process

• Application review followed by interviews for selected candidates