Strategic Customer Success Manager (LegalTech)

TL;DR

Strategic Customer Success Manager (LegalTech): Leading post-sale relationships for high-value global legal clients with an accent on adoption, expansion, and commercial negotiation. Focus on driving platform value for 7-8 figure ARR accounts and managing a high-performing team in an in-office environment.

Location: Must be based in San Francisco (On-site 5 days per week)

Salary: $431.8K – $508K

Company

Legora is an AI-native workspace platform transforming legal workflows for top-tier global legal teams and law firms.

What you will do

• Own the end-to-end relationship for strategic North American accounts, driving global adoption and expansion.
• Lead commercial negotiations and renewals for 7-8 figure ARR portfolios.
• Manage and mentor a small team dedicated to strategic client success.
• Partner with Legal Engineering to uncover new use cases and influence internal product roadmaps.
• Drive platform adoption through structured success planning and executive-level engagement.
• Ensure seamless onboarding and implementation for complex, multinational legal organizations.

Requirements

• 10+ years of experience in Customer Success, Account Management, or Management Consulting.
• Proven track record managing accounts worth >$2M ARR.
• Direct experience managing and developing a team.
• Experience working with legal teams, regulated industries, or professional services.
• Must be able to work on-site 5 days per week in the San Francisco Union Square office.
• Strong executive presence and storytelling abilities for senior-level stakeholder management.

Culture & Benefits

• Comprehensive medical, dental, and vision plans (Aetna/Kaiser).
• 401(k) with generous company match.
• Unlimited PTO and generous parental leave.
• Daily company-provided lunch in the office.
• Access to Maven Clinic and One Medical membership.
• Pre-tax commuter benefits and identity protection services.