Strategic Account Manager (LegalTech)

TL;DR

Strategic Account Manager (LegalTech): Managing and scaling relationships with high-value global legal clients with an accent on adoption, expansion, and commercial negotiation. Focus on driving platform value for 7-8 figure ARR accounts and leading a dedicated team in an in-office environment.

Location: Must be based in or able to work on-site in Chicago/New York (5 days per week)

Salary: $382.5K – $450K

Company

Legora is an AI-native workspace platform transforming legal workflows for top-tier global law firms and legal departments.

What you will do

• Own the end-to-end relationship for strategic, global accounts with 7-8 figure ARR potential.
• Lead commercial negotiations, renewals, and expansion strategies for a portfolio of high-stakes clients.
• Manage and mentor a small team dedicated to strategic North American accounts.
• Drive platform adoption through structured enablement, value-based success planning, and executive engagement.
• Collaborate cross-functionally with Product, Engineering, and Marketing to shape the product roadmap based on client needs.
• Oversee seamless onboarding and implementation for complex, multinational legal organizations.

Requirements

• 10+ years of experience in Customer Success, Account Management, or Management Consulting.
• Proven track record managing complex accounts worth >$2M ARR.
• Direct management experience leading and developing high-performing teams.
• Experience in legal tech, law firms, or highly regulated professional services.
• Must be comfortable working on-site 5 days per week in the office.
• Strong executive presence and ability to influence senior stakeholders at large organizations.

Culture & Benefits

• Comprehensive medical, dental, and vision plans (Aetna, Kaiser, MetLife).
• 401(k) with generous company match.
• Unlimited PTO and generous parental leave.
• Family support including Maven Clinic access and dependent care FSA.
• Daily company-provided lunch in the office.
• Commuter benefits and robust voluntary benefits including legal coverage and identity protection.