Director, Service Delivery

TL;DR

Director, Service Delivery: Lead service delivery for benefits administration technology and services with an accent on client success, operational excellence, and cross-functional collaboration. Focus on ensuring superior service outcomes while operating within standard 8am–5pm Central Time working hours.

Location: Remote (US)

Company

hirify.global transforms benefits administration with cloud-based technology and services for organizations and employees.

What you will do

• Own service delivery performance and drive continuous improvement in client-facing service outcomes.
• Coordinate cross-functional execution to deliver superior service and reduce administrative burdens for clients.
• Ensure teams operate effectively within standard working hours of 8am–5pm Central Time.
• Support a collaborative, accountability-driven environment aligned with hirify.global values.
• Contribute to transforming benefits administration through people-first client engagement.

Requirements

• Ability to work remotely in the United States.
• Availability during standard working hours of 8am–5pm Central Time.
• Demonstrated leadership capability to deliver excellence in service delivery.
• Strong focus on accountability, superior service, and client success.

Culture & Benefits

• Remote-first, office-friendly environment.
• Comprehensive health benefits (medical, dental, vision).
• Retirement savings plans with employer-sponsored options.
• Professional development opportunities and access to training resources.
• Employee wellbeing initiatives focused on mental health, financial planning, and wellness resources.