Implementation Manager (SaaS)

TL;DR

Implementation Manager (SaaS): Managing end-to-end enterprise rollouts for a product development platform with an accent on cross-functional coordination, stakeholder accountability, and migration strategy. Focus on building repeatable implementation frameworks, managing complex technical workstreams, and ensuring successful go-live transitions for large-scale customers.

Location: Must be based in North America (EST time zone preferred).

Company

Linear is a product development system used by over 30,000 companies to plan, build, and ship software, with a focus on craftsmanship and fast execution.

What you will do

• Own end-to-end implementation plans for enterprise customers, including timelines, milestones, and risk management.
• Partner with Sales, Customer Success, and Solutions Engineering to manage the handoff from deal close to go-live.
• Coordinate technical workstreams such as SSO/SCIM, integrations, and migration readiness across customer and internal teams.
• Develop and execute persona-based training plans in partnership with Customer Education.
• Track adoption and triage issues during the first 30 days post-launch before transitioning to the CSM.
• Build and document a repeatable implementation playbook to scale enterprise services.

Requirements

• 5+ years of experience in implementation management, technical program management, or enterprise onboarding at a B2B SaaS company.
• Proven track record managing multi-workstream, multi-stakeholder enterprise rollouts, preferably for 1,000+ user deployments.
• Deep fluency with structured project management methodologies.
• Strong executive communication skills, capable of managing steering committees and VP-level updates.
• Experience defining and enforcing services scope and managing scope creep.
• Must be based in North America.

Culture & Benefits

• Competitive salary and equity with employee-friendly terms.
• Remote-first work environment with optional co-working spaces.
• 5 weeks paid vacation plus local statutory holidays.
• 4 months paid parental leave.
• Paid month off after 4 years of service and every 2 years thereafter.
• Daily meal and coffee stipend.