Intake Specialist (Legal)

TL;DR

Intake Specialist (Legal): Managing inbound and outbound client communications for a U.S. personal injury law firm with an accent on lead qualification and sales conversion. Focus on maintaining high professionalism and empathy while documenting case details in CRM systems.

Location: Must be based in Latin America, with a preference for candidates in Lima, Peru. Working hours: 9 am - 6 pm EST.

Salary: $1,000 - $1,200 USD per month.

Company

hirify.global connects top-tier talent with agencies and startups globally, focusing on professional fulfillment and growth.

What you will do

• Handle inbound and outbound calls with professionalism and empathy.
• Engage potential clients to assess situations and qualify leads based on firm criteria.
• Convert qualified leads into signed clients using a sales-driven approach.
• Document client information and case details accurately in CloudLex or case management systems.
• Follow intake scripts and workflows to ensure consistency.
• Coordinate consultations and follow-ups with attorneys and case managers.

Requirements

• 1+ year of experience in intake, sales, customer service, or administrative roles.
• Strong English communication skills (written and verbal).
• Proven ability in lead qualification and client conversion.
• Ability to work in a fast-paced, high-volume environment.
• Must be available to work 9 am - 6 pm EST.
• Strong attention to detail and documentation skills.

Nice to have

• Experience in a U.S. law firm.
• Personal Injury law firm experience.
• Experience using CloudLex or similar CRM systems.

Culture & Benefits

• Fully remote work environment.
• Opportunity to work with a fast-paced U.S. law firm.
• Observance of U.S. Federal Holidays.
• Supportive professional environment focused on talent and passion.