Service Delivery Manager (SaaS)

TL;DR

Service Delivery Manager (SaaS): Managing client implementations and ongoing delivery for the Evive personalization platform with an accent on benefit structures, eligibility data, and health engagement strategies. Focus on configuring platform logic, resolving complex data inquiries, and ensuring exceptional client experience through cross-functional collaboration.

Location: Must be based in the US

Company

hirify.global is a leading benefits administration company providing cloud-based technology and services to simplify and humanize the benefits experience for millions of employees.

What you will do

• Lead client implementations, including requirements discovery, data intake, and platform configuration.
• Serve as the primary day-to-day point of contact for clients, resolving inquiries related to eligibility and personalization logic.
• Configure and maintain client-specific benefit programs, communication workflows, and journey triggers.
• Test and validate platform configurations, data mapping, and communication workflows prior to launch.
• Partner with product, engineering, and data teams to support deployments and influence platform enhancements.
• Educate client administrators on best practices for using the Evive portal and reporting tools.

Requirements

• Must be based in the US
• Bachelor’s degree or equivalent professional experience.
• 5+ years of direct client-facing experience in benefits administration, digital health engagement, or HR technology.
• 2+ years of experience managing projects or implementations in a SaaS environment.
• Advanced proficiency in Microsoft Excel, including VLOOKUPs, PivotTables, and data validation.
• Strong analytical and problem-solving skills with a data-driven mindset.

Nice to have

• Experience with personalization platforms, rules engines, or member engagement technologies.
• Prior experience supporting health benefits, wellness, or digital health solutions.
• Experience mentoring or guiding junior team members.

Culture & Benefits

• Comprehensive health benefits including medical, dental, and vision plans.
• Employer-sponsored retirement savings programs.
• Remote-first work environment with office-friendly options.
• Professional development opportunities through training and resources.
• Supportive culture focused on collaboration, inclusivity, and work-life balance.