Customer Success Engagement Manager

TL;DR

Customer Success Engagement Manager (Data Infrastructure): Coordinating complex customer deployment and field service engagements with an accent on operational discipline, logistics, and cross-functional communication. Focus on managing high-priority installations, break-fix workflows, and partner relationships to ensure seamless customer experience in a fast-paced environment.

Location: London (Onsite)

Company

hirify.global is a technology company redefining the future of AI and data infrastructure through a unified, scalable platform.

What you will do

• Coordinate onsite installation and expansion deployments with customers, Sales Engineers, and deployment teams.
• Manage deployment scheduling, logistics, site readiness validation, and resource alignment.
• Act as the primary point of contact for deployment activities to ensure on-time execution and clear communication.
• Track deployment milestones to support operational closeout and revenue recognition.
• Coordinate onsite field engineer dispatches for hardware replacement and break-fix activities.
• Build and maintain relationships with authorized third-party service providers and field engineering partners.

Requirements

• 5+ years of experience in Customer Success, Services Operations, or Deployment Coordination within enterprise technology.
• Proven ability to coordinate complex customer engagements involving multiple technical stakeholders and external vendors.
• Strong organizational and project management skills with the ability to manage competing priorities.
• Experience working cross-functionally with Sales, Support, Engineering, and Finance teams.
• Proficiency with CRM, ticketing, and project management platforms such as Salesforce and Jira.
• Ability to remain effective during high-pressure customer situations and escalations.

Nice to have

• Experience in the data storage, infrastructure, networking, cloud, or enterprise hardware industry.
• Familiarity with enterprise deployment processes and hardware lifecycle management.

Culture & Benefits

• Opportunity to work in a rapidly scaling, fast-paced environment.
• Focus on ownership, accountability, and a customer-first mindset.
• Collaborative culture working across global technical and operational teams.