Customer Journey Executive (IT Services)

TL;DR

Customer Journey Executive (IT Services): Managing the end-to-end customer lifecycle for Asset Intelligence services with an accent on onboarding coordination, project administration, and stakeholder communication. Focus on ensuring successful service delivery, maintaining project documentation, and fostering strong relationships between internal teams and clients.

Location: Must be based in or able to work from Birmingham, Manchester, or Marlow (Hybrid)

Company

hirify.global is a leading technology solutions provider and trusted partner to major global brands, offering a comprehensive portfolio of software licensing, cyber security, and IT infrastructure services.

What you will do

• Coordinate the end-to-end onboarding process for all new Asset Intelligence service customers.
• Track and manage the full lifecycle of assessments performed by the delivery function.
• Organize customer kick-off meetings and document meeting minutes.
• Create consultancy pre-requisite packs to ensure consultants have necessary information for successful engagements.
• Communicate project status and process steps to customers throughout the engagement.
• Collaborate with internal teams and vendor partners to ensure high service value.

Requirements

• Must be based in the UK with the ability to work from Birmingham, Manchester, or Marlow.
• Proficiency with the MS Office suite.
• Strong planning, organizational, and administrative skills with high attention to detail.
• Excellent communication skills and ability to build rapport with stakeholders.
• Pro-active, self-starting approach to work.
• Willingness to learn new technologies.

Culture & Benefits

• Hybrid working model with flexibility in daily start and finish times.
• Supportive and collaborative team environment that celebrates individuality.
• Flexibility around personal commitments like school pick-ups.
• Focus on autonomy and professional growth within a large-scale technology business.
• Commitment to diversity, inclusion, and neurodiversity support.