SLED Customer Success Manager (Public Sector)

TL;DR

SLED Customer Success Manager (Public Sector): Managing high-value State, Local, and Education accounts with an accent on driving value realization, retention, and strategic growth. Focus on aligning hirify.global’s security roadmap with mission-critical public sector needs and navigating complex procurement and compliance frameworks.

Location: Remote (U.S. only). Must be authorized to work in the U.S. without sponsorship.

Salary: $179,000 – $210,000

Company

hirify.global is a leading Trust Management Platform that helps businesses automate security monitoring and prove compliance with standards like SOC 2, HIPAA, and ISO 27001.

What you will do

• Manage high-touch SLED accounts as the primary client advocate and success owner.
• Coordinate cross-functional efforts across Product, Engineering, Security, and Legal to ensure successful implementation.
• Act as a trusted advisor, aligning hirify.global’s roadmap with mission needs and executive-level priorities.
• Partner with Account Managers to build and execute multi-year account plans.
• Lead onsite and virtual Executive Business Reviews (EBRs) to reinforce strategic alignment.
• Travel at least once per month for onsite client visits and strategic planning.

Requirements

• 8+ years of customer success experience in the public sector supporting large, complex organizations.
• Deep understanding of public sector procurement and compliance frameworks (GovRAMP, NIST, CJIS).
• Proven track record of managing high-value accounts, renewals, and expansion.
• Strong executive presence with experience engaging senior public officials and agency leaders.
• Must be authorized to work in the U.S. without sponsorship.
• Expertise in SaaS and GRC solutions.

Culture & Benefits

• Comprehensive medical, dental, and vision coverage with 100% of employee-only premiums covered.
• Matching 401(k) contribution with immediate vesting.
• 16 weeks of paid parental leave.
• Flexible PTO policy plus 80 hours of sick time.
• Stipends for remote workspace, internet, and cellphone.
• 11 company-paid holidays and virtual team-building events.