Director, Customer Value Architects (Cybersecurity)

TL;DR

Director, Customer Value Architects (Cybersecurity): Leading a team of architects to drive customer onboarding, platform adoption, and value realization for enterprise clients with an accent on financial impact analysis and renewal strategy. Focus on bridging the gap between sales and delivered outcomes, managing high-impact business reviews, and ensuring long-term customer success within a complex cybersecurity ecosystem.

Location: Must be based in the USA. This role may require up to 40% travel.

Salary: $165,000 - $235,000 per year (plus commissions and equity).

Company

CrowdStrike is a global leader in cybersecurity, protecting organizations with an AI-native platform that stops breaches and processes trillions of events daily.

What you will do

• Lead and mentor a team of Customer Value Architects to execute account onboarding and success plans.
• Partner with sales leaders to drive expansion and adoption of Falcon Flex within enterprise accounts.
• Conduct business value analyses to demonstrate ROI and financial impact to key decision-makers.
• Develop and deliver Executive Quarterly Business Reviews (EQBRs) to showcase realized value.
• Proactively identify and remediate risks to customer success to minimize churn and support renewals.
• Manage team performance, career development, and quota setting processes.

Requirements

• Must be based in the USA.
• 8+ years of relevant professional and management experience.
• Strong background in sales methodologies, security software lifecycles, and business value concepts.
• Proven ability to lead, mentor, and influence teams to achieve strategic objectives.
• Excellent executive presence, negotiation, and financial acumen skills.
• Ability to travel up to 40% for customer and internal meetings.

Culture & Benefits

• Market-leading compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and holiday policies.
• Paid parental and adoption leaves.
• Professional development opportunities and vibrant office culture.
• Inclusive environment with employee networks and volunteer opportunities.