Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Managing a portfolio of Growth and Strategic accounts for an AI-driven customer journey platform with an accent on driving measurable resolution rates, retention, and expansion. Focus on technical product mastery, cross-functional execution, and leveraging AI workflows to solve complex operational challenges for consumer brands.

Location: Must be based in Europe

Company

hirify.global is an innovative startup building an Agent of Record for consumer brands that collapses disconnected support tools into a single, intelligent agent.

What you will do

• Own a portfolio of Growth and Strategic accounts from post-onboarding through long-term success.
• Translate customer goals into concrete success plans tied to operational and CX metrics.
• Diagnose performance issues and lead improvement plans with clear owners and timelines.
• Independently identify and close expansion opportunities while managing renewal negotiations.
• Partner with product and engineering teams to turn customer feedback into actionable product improvements.
• Lead training sessions and create enablement content for key stakeholders.

Requirements

• 3+ years in Customer Success Management, account management, or client-facing strategic roles with complex software solutions.
• Startup background essential with experience in fast-paced, ambiguous environments.
• Enterprise experience managing complex organizations and selling to multiple stakeholders.
• Hands-on prompt engineering experience with the ability to optimize AI responses and refine model outputs.
• Proven track record of independently renewing and expanding enterprise customers, including negotiating $100k+ deals.
• Technical proficiency with API integrations, conversation flow design, and business intelligence tools.

Nice to have

• Experience with a native AI technology company.
• E-commerce or CX industry experience.

Culture & Benefits

• Real ownership of problems with high autonomy and low bureaucracy.
• Competitive salary plus equity or stock grants.
• Learning budget for professional growth.
• AI-fluency by default with access to premium AI tools (ChatGPT, Claude, Perplexity Pro, etc.).
• Globally distributed, async-first team culture.

Hiring process

• AI-assisted screening tools are used, but all final decisions are made by humans.
• Human-only review is available upon request.