Senior Services Engagement Director (AI)

TL;DR

Senior Services Engagement Director (AI): Shaping complex transformation programs for large organizations in the UK and Ireland with an accent on AI, Experience Orchestration, and Digital Engagement. Focus on defining long-term transformation roadmaps and securing strategically important services opportunities through executive influence.

Location: United Kingdom and Ireland

Company

hirify.global empowers more than 8,000 organizations worldwide to create better customer and employee experiences using its AI-powered Experience Orchestration platform.

What you will do

• Act as a trusted advisor to CIOs and COOs, guiding large-scale AI and Digital Transformation initiatives.
• Develop commercial strategies, Statements of Work, and delivery approaches for complex services engagements.
• Collaborate across Sales, Customer Success, Consulting, and Delivery teams to align diverse stakeholder groups.
• Shape the evolution of hirify.global' services strategy and customer engagement models in emerging AI areas.
• Mentor mid-career colleagues to raise commercial and customer-facing capabilities across the organization.

Requirements

• Significant experience in enterprise Professional Services sales, strategic consulting, or Customer Success leadership.
• Strong background in SaaS, CX, CCaaS, AI, Cloud, and Digital Transformation.
• Proven track record of leading complex enterprise commercial engagements and shaping SOWs.
• Expertise in executive stakeholder management within large enterprise or public sector environments.
• Ability to obtain Security Check (SC) clearance.

Nice to have

• Experience with Agentic AI and Contact Centre transformation programmes.
• Experience supporting financial services, insurance, or other regulated organizations.
• Background spanning both customer-facing delivery and commercial leadership roles.

Culture & Benefits

• Flexible-first work culture designed for optimal performance.
• Paid volunteer time and "August Free Fridays".
• Comprehensive mentorship, leadership development, and education support.
• Well-being resources and regionally tailored programs for employees and their families.

Hiring process

• Application review by the Talent Acquisition team and hiring manager.
• Initial Zoom interview with a Talent Acquisition Partner.
• Interviews with the hiring manager and team members (up to five interviews total).