Digital Technical Support Analyst (Azure)

Location: Kosice, Slovakia

Base minimum pay: €41,736.00 per year

Company

hirify.global is a global company developing equipment, technologies, and solutions for stronger and more sustainable communities.

What you will do

• Own incident tickets from initial triage through resolution and closure.
• Coordinate with engineering, platform, product, and operations teams to diagnose issues and implement fixes.
• Lead root cause analysis and track follow-up actions for continuous improvement.
• Monitor and manage production incidents affecting Azure services and Helios cloud APIs.
• Develop and maintain operational runbooks and lead knowledge-transfer sessions for support teams.
• Improve reliability, stability, monitoring, alerting, security, and operational readiness across cloud platforms.

Requirements

• Experience supporting production-grade, customer-facing platforms in complex, multi-team environments, including on-call and incident response.
• Strong end-to-end incident management experience with ServiceNow in enterprise ITSM environments.
• Experience with Azure monitoring tools, including Application Insights, Log Analytics/KQL, and Azure Monitor, plus observability platforms such as Apigee, Kibana, AppDynamics, or ThousandEyes.
• Solid SQL and data investigation skills, including troubleshooting access, session management, and application issues.
• Experience supporting multi-region cloud services and familiarity with Entra ID, Azure B2C, IAM/IdentityIQ, PingFederate, and MFA.
• Strong collaboration and communication skills, with the ability to explain technical issues, status, and impact clearly.

Nice to have

• Python or PowerShell scripting for automation and runbooks-as-code.
• API testing and REST integration experience with Bruno, Postman, or curl.
• Experience with AI and automation tools such as agentic workflows, GitHub Copilot, or MCP.
• Ability to trace issues through source code and CI/CD pipelines.
• Experience owning release, deployment, rollback, staged rollout, and slot-swap processes.

Culture & Benefits

• Work with a global, cross-functional technology organization.
• Contribute to cloud platform reliability and continuous operational improvement.
• Equal opportunity employment is available to qualified applicants of any age.
• Total compensation includes salary and an additional benefits package.