Customer Quality Engineer

TL;DR

Customer Quality Engineer: Managing critical quality escalations and driving resolution for networking hardware with an accent on cross-functional collaboration and failure analysis. Focus on orchestrating responses across engineering and manufacturing teams while providing executive-level reporting on systemic issues.

Location: Santa Clara, CA, USA

Salary: $114,000–$167,000

Company

hirify.global is an industry leader in data-driven, client-to-cloud networking for large data center, campus, and routing environments.

What you will do

• Manage customer critical quality escalations and drive them to resolution with urgency.
• Orchestrate collaborative responses across engineering, account management, and support teams.
• Deliver actionable status updates and strategic roadmap overviews to leadership and clients.
• Conduct deep-dive assessments of systemic issues to prevent recurring friction points.
• Act as a dedicated internal advocate for the client to ensure operational pain points are prioritized.
• Maintain foundational knowledge of networking architectures and specialized product technologies.

Requirements

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related field.
• Experience in high-tech manufacturing, specifically with networking equipment.
• Experience working with contract manufacturing partners and PCBA processes.
• Broad knowledge of test, diagnostics, failure analysis, and debug techniques.
• Ability to work cross-functionally and balance technical and business aspects of hardware manufacturing.
• Must be based in Santa Clara, CA, USA.

Nice to have

• Experience in Failure Analysis, Service, and Repair Operations.
• Basic understanding of ERP systems and supply chain concepts.

Culture & Benefits

• Comprehensive benefits including medical, dental, and vision insurance.
• Focus on diversity, inclusion, and work-life balance.
• Opportunities for professional growth in a leading networking technology company.
• Access to wellbeing and income protection programs.