Operations Associate (Fintech)

TL;DR

Operations Associate (Fintech): Managing administrative functions and ensuring regulatory compliance for a leading investment platform with an accent on accuracy and client service. Focus on optimizing team processes, resolving operational issues, and delivering high-quality service to private investors.

Location: Bristol (Harbourside). Hybrid working options available. Employment sponsorship is not provided.

Company

The UK's number 1 investment platform for private investors, helping clients save time, tax, and money on their investments for over 40 years.

What you will do

• Process team administrative functions accurately and efficiently.
• Ensure the reliability and effectiveness of internal team processes.
• Take ownership of team results and resolve operational issues as they arise.
• Collaborate and communicate effectively with the team, department, and wider business.
• Participate in broader departmental projects when opportunities arise.

Requirements

• Excellent organisational and communication skills.
• Proactive mindset and willingness to learn new skills.
• Ability to work collaboratively to achieve high standards of quality.
• Exceptional attention to detail and pride in work quality.
• Must have the legal right to work in the UK (sponsorship is not available).

Nice to have

• Previous experience in customer service.
• Background in administration.

Culture & Benefits

• Flexible working options, including hybrid arrangements.
• Discretionary annual bonus and annual pay review.
• 25 days holiday plus bank holidays and an additional Christmas closure.
• Comprehensive health package: Private medical insurance, health care cash plans, and health screening.
• Pension scheme with up to 11% employer contribution.
• Well-being support including mental health counselling (Help@hand) and unlimited fitness access (Wellhub).

Hiring process

• Competency-based interview conducted via Microsoft Teams.