Head of Back Office Investment Operations (Fintech)

TL;DR

Head of Back Office Investment Operations (Fintech): Leading and transforming the investment back-office into an AI-enabled, system-led operation with an accent on regulatory compliance, risk management, and automation. Focus on eliminating manual workflows, ensuring FCA alignment, and scaling operational controls.

Location: Hybrid (London)

Company

hirify.global is an award-winning investment platform that champions the use of exchange-traded funds (ETFs).

What you will do

• Own day-to-day performance of core investment operations including CASS reconciliations, payments, trading, and corporate actions.
• Lead the transformation of the back office by replacing manual processes and spreadsheets with AI and proprietary systems.
• Design scalable, system-led processes with clear ownership and failure modes to remove unnecessary complexity.
• Lead, develop, and retain high-performing operational teams while building a strong talent pipeline.
• Manage operational risk and ensure strict alignment with FCA expectations, including CASS, SYSC, and Consumer Duty.

Requirements

• Senior operational leadership experience within a fintech or digital investment platform.
• Deep understanding of investment back-office operations (CASS, payments, settlement).
• Proven experience designing and improving end-to-end operational processes.
• Experience working with proprietary or internally built systems.
• Demonstrated technology mindset with a focus on replacing manual work with AI and automation.
• Must be based in or able to work in London on a hybrid basis.

Culture & Benefits

• Direct impact from day one on the stability, efficiency, and growth of the business.
• Significant room to grow and influence the long-term strategic direction of the company.
• Transparent and open culture with clear communication and collaboration.
• Supportive environment working alongside high-calibre industry experts.
• Remote-first and flexible work approach focusing on results over rigid hours.

Hiring process

• Introductory call with the Talent team.
• Gamified cognitive assessment to evaluate problem-solving skills.
• Competency interview focused on operational risk and controls.
• Senior leadership interview to explore cultural and strategic alignment.