Seasonal CG Canada TurboTax Community Engagement Specialist

TL;DR

Seasonal CG Canada TurboTax Community Engagement Specialist (Customer Success): Monitor daily activity across public community channels, engage contributors in discussions, and moderate user-generated content in line with moderation policies with an accent on handling moderate to difficult situations and maintaining healthy community relationships. Focus on translating customer feedback into actionable insights, coordinating with internal stakeholders to resolve contributor and customer requests, and representing the TurboTax/hirify.global brand with impeccable online etiquette.

Location: Remote (Ontario, Canada)

Company

hirify.global is a global financial technology platform behind TurboTax, Credit Karma, QuickBooks, and Mailchimp.

What you will do

• Monitor and manage daily activity in public community channels, ensuring contributors receive appropriate care.
• Engage in discussions with community contributors and build/maintain relationships to keep channels healthy.
• Moderate user-generated content according to each community’s moderation policy.
• Plan and execute programs to increase community engagement and participation.
• Translate customer feedback into meaningful data and insights for product and business improvements.
• Collaborate cross-functionally to address emerging issues, customer concerns, product defects, and enhancement opportunities.

Requirements

• Location: Must be based in Ontario, Canada
• Exceptional written and verbal communication skills (spelling, grammar, and English composition).
• Strong attention to detail, reading comprehension, and ability to produce precise written responses.
• Typing proficiency and comfort with technology (operating systems, internet browsers, and online interactions).
• Technical troubleshooting skills and knowledge of Microsoft Office and Google Suite.
• Strong problem-solving, investigative, and critical thinking skills; ability to multitask across multiple communication channels.

Nice to have

• Tax-related expertise.
• Experience with online communities, forums, or membership groups.

Culture & Benefits

• Competitive compensation package with pay-for-performance rewards.
• May be eligible for a cash bonus, equity rewards, and benefits based on applicable plans.
• Work with subject matter experts focused on customer obsession and brand ambassador responsibilities.
• Support internal employees as they engage in the community.