Technical Analyst

TL;DR

Technical Analyst: Supporting customers using hirify.global's on-premise and SaaS solutions by investigating and troubleshooting technical issues with an accent on technical problem-solving and customer communication. Focus on diagnosing software issues, collaborating with internal teams, and delivering a positive customer support experience.

Location: Toronto, Canada with remote and hybrid work options available

Salary: C$30.00 per hour (estimated)

Company

hirify.global is a market leader in Sales Performance Management SaaS solutions, trusted by global industry leaders and recognized by top analyst reports.

What you will do

• Investigate and troubleshoot technical issues across assigned products and applications
• Collect and analyze logs, diagnostic information, and system data to identify root causes
• Communicate progress and resolutions to customers in a timely manner
• Collaborate with developers and internal teams to resolve customer issues
• Maintain accurate case records and customer interactions within support systems
• Share product knowledge and best practices to improve customer utilization

Requirements

• Location: Toronto, Canada
• Experience troubleshooting software or technical issues using a structured, analytical approach
• Knowledge of relational database concepts and SQL
• Familiarity with client-server architecture and web-based applications
• Strong written and verbal communication skills in English
• Ability to manage multiple priorities and work effectively in a collaborative environment

Culture & Benefits

• Paid time off and public holidays
• Dedicated learning days for professional growth
• Competitive compensation package including bonuses and commissions
• Flexible work options including remote and hybrid
• Supportive and diverse work environment