Developer Support Engineer (AI/LLM)

TL;DR

Developer Support Engineer (AI/LLM): Troubleshoot and resolve API/SDK issues for developers using hirify.global, with an accent on Python/TypeScript debugging, reproducing customer bugs, and improving developer experience through documentation and support tooling. Focus on shipping fixes, capturing feedback for Product and Engineering, and providing reliable coverage via on-call while communicating complex issues clearly and empathetically.

Location: Remote (Singapore)

Salary: SGD 140K–166K (mid) or SGD 166K–190K (senior) + equity

Company

hirify.global is an AI observability platform connecting evals and observability to help teams understand and improve AI behavior in production.

What you will do

• Diagnose, troubleshoot, and resolve API and SDK use issues alongside customer codebases (Python or TypeScript).
• Reproduce customer-reported bugs, identify likely causes in the hirify.global codebase, and collaborate with Engineering to fix them.
• Own support communications with developers (primarily via Slack and email) and build trust through clear, technical, empathetic explanations.
• Write and maintain knowledge base documentation and internal scripts to turn unknowns into repeatable solutions.
• Improve developer experience via tools, documentation, and support workflow enhancements.
• Capture customer feedback and relay it to Product and Engineering; participate in on-call rotations for critical issues.

Requirements

• Minimum 1 year of experience supporting developer-facing products as a Support Engineer, Developer Success Engineer, Technical Account Manager, or similar customer-facing role.
• Ability to write, debug, and reason through Python and/or TypeScript codebases.
• Comfort learning and reasoning about APIs, SDKs, and developer tools quickly.
• Strong ownership of technical problems through to customer unblocking, with clear and empathetic communication.
• Insatiable curiosity about LLM use cases and excitement to support tools that make AI measurable, reliable, and trustworthy.
• Preferred location in Singapore.

Nice to have

• Experience supporting developer tools, ML infrastructure, or observability platforms.
• Familiarity with OpenAI, Anthropic, or similar LLM APIs.
• Comfort working with datasets, evaluation metrics, or prompt engineering.
• Experience contributing to support tooling, documentation, or product-led growth initiatives.
• Cloud certifications or equivalent experience troubleshooting containerized environments (e.g., Terraform, Kubernetes).

Culture & Benefits

• Medical, dental, and vision insurance.
• Daily lunch, snacks, and beverages.
• Flexible time off.
• Competitive salary and equity.
• WiFi and cellphone stipend.