Instructional Designer (Fintech)

TL;DR

Instructional Designer (Fintech): Leading the design of operations training programs and knowledge systems with an accent on building scalable curricula and documentation for frontline teams. Focus on transforming complex operational information into clear learning experiences and integrating generative AI to improve development efficiency.

Location: Must be based in one of the 40 approved US states

Salary: $70,000 – $85,000

Company

hirify.global is a remote-first fintech company building smarter, more affordable homeowners insurance through data, technology, and human support.

What you will do

• Design and develop learning experiences across multiple formats including eLearning, instructor-led training, and job aids.
• Build scalable, agent-centered training content using Articulate 360 and other authoring tools.
• Partner with cross-functional leaders in Operations, Product, and Underwriting to ensure content accuracy.
• Lead the governance and organization of the operational knowledge base, including audits and version control.
• Integrate generative AI tools into content development workflows to improve speed and scalability.
• Track knowledge base health metrics and learner engagement to identify operational efficiencies.

Requirements

• Must be based in one of the 40 approved US states
• 3+ years of experience in instructional design or a similar L&D role.
• 1-2 years of experience in knowledge management and content strategy.
• Hands-on experience building eLearning content using Articulate Rise or similar platforms.
• Strong written communication skills with the ability to translate complex concepts into plain language.
• Applicable knowledge of adult learning principles and methodologies like ADDIE.

Nice to have

• Experience designing training for sales or service insurance environments.

Culture & Benefits

• Competitive salary and company equity through Restricted Stock Units (RSUs).
• 401(k) with company match up to 4%.
• Comprehensive medical, dental, and vision coverage with company-funded HSA contributions.
• Flexible PTO policy plus 8 company-observed holidays.
• Paid parental leave and access to mental health support resources.
• Professional development budgets for certifications and conferences.

Hiring process

• Resumes screened by in-house recruiters.
• Interviews with recruiters, hiring managers, and team members.
• Skills assessment relevant to the position.