Director Customer Success (Healthcare)

TL;DR

Director Customer Success (Healthcare): Owning the success, retention, and growth of strategic healthcare accounts with an accent on driving technology adoption and demonstrating measurable ROI. Focus on building multi-threaded relationships with C-suite stakeholders and coordinating cross-functional teams to ensure long-term profitability and member satisfaction.

Location: Must be based in the US with 21-40% travel required.

Salary: $113,000 - $188,000

Company

A leading healthcare improvement company recognized for ethical business practices and management consulting excellence.

What you will do

• Own the full lifecycle of strategic member accounts, including adoption, advocacy, and retention.
• Develop and execute account plans to drive revenue growth and expand technology and consulting service usage.
• Build and maintain high-level relationships with C-suite and functional stakeholders within large healthcare delivery systems.
• Analyze data trends and metrics to provide actionable insights and recommendations to customers.
• Coordinate internal cross-functional teams including sales, product, and technical services to ensure member success.
• Validate and document ROI for each account to support renewal goals and business retention.

Requirements

• 7+ years of applicable professional experience.
• Bachelor’s degree required.
• Proven track record of managing large, complex accounts with multiple products and services.
• Strong understanding of healthcare industry challenges and clinical/financial technology.
• Ability to travel 21-40% within the US.
• Excellent executive-level presentation and communication skills.

Nice to have

• Master’s degree or PMP certification.
• Experience with EMR systems such as Epic, Cerner, or Athena.
• Background in healthcare consulting or SaaS environments.

Culture & Benefits

• Comprehensive health, dental, vision, life, and disability insurance.
• 401k retirement program with company participation.
• Paid time off and tuition reimbursement.
• Professional development opportunities and access to exercise classes.
• Work in a collaborative, mission-driven environment focused on healthcare transformation.