Forward Deployed Engineer (Churn Prevention)

TL;DR

Forward Deployed Engineer (Churn Prevention): Embedding with strategic enterprise customers to bridge the gap between complex technical solutions and business outcomes with an accent on proactive churn prevention and platform value maximization. Focus on architectural optimization, API integration, and leveraging telemetry data to resolve technical bottlenecks for high-stakes accounts.

Location: Must be based in London, UK (with up to 30-40% travel required for on-site engagements).

Company

hirify.global is a provider of intelligent automation software solutions for enterprise-level business processes.

What you will do

• Act as the technical vanguard for strategic accounts to ensure rapid time-to-value and long-term platform stability.
• Operate within specialized renewal SWAT teams to conduct system health checks and architectural optimizations for at-risk accounts.
• Equip executive sponsors with technical insights and telemetry data to facilitate peer-to-peer alignment.
• Map technical milestones to customer business success criteria for Quarterly Business Reviews.
• Monitor real-time system performance and API error rates to proactively troubleshoot technical bottlenecks.
• Deliver targeted training and documentation to mitigate knowledge loss within client engineering teams.

Requirements

• Bachelor's degree in software engineering, computer information systems, or a related technical field.
• 5+ years of experience in highly technical, customer-facing roles such as Forward Deployed Engineering or Solutions Architecture.
• Deep technical expertise in enterprise software architecture, API integrations, and cloud infrastructure.
• Proven track record of navigating complex IT environments and driving enterprise software adoption.
• Ability to travel up to 30-40% for strategic on-site customer engagements.
• Proficiency in prompting AI systems and assessing output quality.

Culture & Benefits

• Opportunity to work directly with C-level executives and strategic enterprise accounts.
• Engagement in high-stakes technical problem solving and architectural design.
• Exposure to AI-enabled tools and modern automation workflows.
• Commitment to professional growth and process improvement within a global organization.