Technical Support Data Representative II (Medical Devices)

TL;DR

Technical Support Data Representative II (Medical Devices): Providing technical and data support for medical device products integrating with software solutions with an accent on customer resolution and product escalation. Focus on troubleshooting software installations, basic networking, and managing data integrity via SQL and Oracle systems.

Location: Chelmsford, MA

Salary: $31.00 to $40.00 per hour

Company

A global medical technology company dedicated to improving patient outcomes through innovative devices and software for cardiopulmonary and respiratory conditions.

What you will do

• Provide technical and data support for ZOLL products via telephone and email to customers and sales representatives.
• Ensure satisfactory customer resolution by following up on inquiries and escalating issues to product teams.
• Perform accurate data entry and track claims using the Oracle tracking system.
• Maintain and manage the department knowledge base, developing best practices to ensure data integrity.
• Manage an active case backlog while participating in a required on-call rotation.

Requirements

• Degree in Computer Information Systems or equivalent professional experience.
• Minimum of 3 years of technical support data experience working directly with customers.
• Working knowledge of Windows Operating Systems and Server environments.
• Foundational understanding of SQL and basic networking principles.
• Experience with Wireless Technology including Bluetooth, Wi-Fi, and Certificates.
• Proficiency with remote access tools such as LogMeIn and WebEx.

Culture & Benefits

• Comprehensive benefits plans.
• Culture rooted in innovation, self-motivation, and an entrepreneurial spirit.
• Opportunity for professional growth within the Data Support department.
• Mission-driven environment focused on saving lives and improving underserved patient outcomes.