Support Consultant, Tier 3 (Medtech)

TL;DR

Support Consultant, Tier 3 (Medtech): Providing high-level technical support for 3D scanners and dental software with an accent on hardware-software integration and complex troubleshooting. Focus on managing database installations, creating technical documentation, and conducting coaching for support teams.

Location: Hybrid (Kyiv, Ukraine)

Company

hirify.global develops market-leading 3D scanners and software solutions for dental and hearing professionals globally.

What you will do

• Provide efficient technical support for 3D scanners and software via online sessions, telephone, and email.
• Manage support cases in CRM, including logging, prioritization, and troubleshooting.
• Interact with internal departments to escalate customer feedback and resolve complex issues.
• Develop and review knowledge base articles and support documentation.
• Conduct technical training and coaching for colleagues and reseller supporters.

Requirements

• Advanced knowledge of Microsoft Windows.
• General networking knowledge and understanding of client-server installations.
• Database administration knowledge (MSSQL or others).
• Strong analytical abilities and attention to detail.
• Excellent communication and intercultural skills.
• Must be based in Kyiv, Ukraine for hybrid office attendance.

Culture & Benefits

• Comprehensive benefits including medical insurance and paid sick leave.
• 24 working days of annual vacation.
• Daily breakfasts and lunches provided in the office.
• Comfortable working environment in UNIT.City with free employee parking.
• Occasional business trips to Western Europe.