Bilingual Helpdesk Representative (Medtech)

TL;DR

Bilingual Helpdesk Representative (Medtech): Providing technical support for life-saving medical devices and software for EMS and hospital customers with an accent on troubleshooting hardware failures and managing service requests. Focus on resolving complex technical issues via phone, coordinating loaner retrieval, and ensuring seamless software upgrades.

Location: Mississauga, Ontario. Travel to the United States will be required periodically.

Salary: $50,000.00 to $55,000.00

Company

hirify.global develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally.

What you will do

• Handle customer complaints and technical inquiries via the helpdesk.
• Document service requests in the Oracle database according to Standard Operating Procedures (SOPs).
• Troubleshoot device failures over the phone using critical thinking and technical manuals.
• Support customers with software upgrades and data communication.
• Manage the retrieval of loaner equipment from customers.
• Provide 24/7 rotational on-call support for English and French customers (possible future requirement).

Requirements

• Bachelor's degree in electrical, electronic, or biomedical engineering, or as a biomedical technologist.
• Fluency in both English and French (oral and written) is required.
• 3-5 years of experience in a helpdesk or similar technical support role.
• Ability to travel to the United States periodically.
• Strong troubleshooting skills and high attention to detail.

Culture & Benefits

• Mission-driven culture focused on improving patient outcomes and saving lives.
• Environment that values innovation, self-motivation, and an entrepreneurial spirit.
• Comprehensive benefits plans.
• Opportunity to grow within a fast-growing global company operating in over 140 countries.