Associate Technical Account Manager (Proptech)

TL;DR

Associate Technical Account Manager (Proptech): Guiding clients through the implementation and daily use of hirify.global’s software solutions with an accent on financial, operational, and resident care support. Focus on troubleshooting application issues, building strong client relationships, and ensuring successful software adoption through clear communication and technical guidance.

Location: Hybrid role based in Toronto, ON (Office located near Union Station and ScotiaBank Arena).

Salary: $69,600 – $73,100 CAD

Company

hirify.global is a global leader in property technology, blending 40 years of industry experience with innovative software solutions for the real estate sector.

What you will do

• Provide technical software support, setup, and implementation guidance via email and phone.
• Troubleshoot application issues and deliver effective solutions to resolve client challenges.
• Build and maintain client trust through responsive support and clear, personalized guidance.
• Share product features and best practices to champion client success.
• Collaborate with internal teams to escalate and resolve complex technical challenges.
• Continuously master new product features and industry trends.

Requirements

• Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Sciences, or equivalent experience.
• Must be based in or able to commute to the Toronto office.
• Comfortable providing live support via phone and email.
• Strong problem-solving skills and a customer-focused mindset.
• Detail-oriented with the ability to prioritize tasks in a fast-paced environment.
• Flexibility for travel during the second week of employment for training purposes.

Nice to have

• Familiarity with property management or real estate software.
• Hands-on experience with technical support and application troubleshooting.

Culture & Benefits

• Comprehensive benefits including 100% paid employee medical premiums.
• Company profit-sharing plan.
• Award-winning culture recognized for collaboration and growth.
• Commitment to community impact with support for over 350 nonprofits globally.
• Flexible work arrangements.