Customer Success Manager (Gamedev)

TL;DR

Customer Success Manager (Gamedev): Managing a portfolio of mobile publishers and studios to drive product adoption and account growth with an accent on strategic relationship management and risk mitigation. Focus on optimizing monetization models, UA economics, and aligning client business goals with internal product development.

Location: Remote (Must be based in Europe)

Company

hirify.global is a global leader in video game e-commerce, providing distribution, marketing, and monetization solutions to game developers and publishers.

What you will do

• Build and nurture strategic relationships with mobile gaming clients as a trusted executive advisor.
• Develop tailored growth plans and conduct Business Reviews to track KPIs and partner health.
• Propose new products and features aligned with partners' strategic objectives in the mobile landscape.
• Manage escalations and mitigate risks to ensure long-term relationship stability.
• Coordinate cross-functional delivery of client requests across product, engineering, and sales teams.
• Identify upsell and expansion opportunities to contribute to revenue growth.

Requirements

• 3+ years in Customer Success or Account Management managing high-value accounts.
• Experience with mobile studios, including monetization models and UA economics, is essential.
• Must be based in Europe with the ability to travel for client meetings and industry events.
• Strong data-driven approach to translate health metrics and KPIs into business outcomes.
• High emotional intelligence for navigating difficult executive-level conversations.

Nice to have

• Experience working with international enterprise clients across multiple markets.
• Proficiency in Salesforce; familiarity with JIRA and Confluence.
• Executive-level communication skills to engage and influence C-suite stakeholders.

Culture & Benefits

• Remote-friendly setup with the flexibility to work across time zones.
• Opportunity to represent the company at major gaming industry events such as Gamescom, GDC, and Pocket Gamer Connects.
• Collaborative team culture that values innovation and deep domain expertise.
• Continuous learning and growth opportunities within a global organization.