Global Head of Customer Success (Media)

TL;DR

Global Head of Customer Success (Media): Leading and scaling the global post-sale customer lifecycle to drive revenue growth and value realization with an accent on renewal strategies, expansion, and LTV maximization. Focus on translating complex performance data into actionable growth narratives and building a high-performance global team.

Location: Hybrid in New York City, USA

Company

hirify.global is a company providing products and media solutions tailored for the gaming and creator ecosystem.

What you will do

• Own and execute the global post-sale customer strategy to ensure a seamless customer journey aligned with company growth.
• Drive customer renewals, retention, and expansion across all markets to maximize customer lifetime value.
• Translate product and campaign performance data into clear insights and compelling narratives that unlock growth.
• Build, lead, and mentor a high-performing global Customer Success team across North America, UK, and EMEA.
• Partner with Product and Commercial teams to provide customer feedback and influence the product roadmap.
• Act as an executive sponsor for key accounts and resolve complex customer escalations.

Requirements

• 10+ years of experience in Customer Success, Account Management, or related client-facing leadership roles.
• Proven experience leading global teams within high-growth digital or media environments.
• Strong track record of driving renewals, expansion, and measurable revenue growth.
• Highly data-driven with the ability to translate analytics into actionable stories.
• Exceptional relationship management and stakeholder engagement skills.
• Must be based in New York City for a hybrid work arrangement.

Nice to have

• Experience working across media, creators, and gaming channels.