VP, Client Engagement (North America)

TL;DR

VP, Client Engagement (North America): Leading the client lifecycle and growth strategy for the North American installed base with an accent on retention, value realization, and cross-sell expansion. Focus on building high-performing teams, fostering executive relationships, and scaling operational models to support the company's revenue growth targets.

Location: Must be based in the United States, with a preference for candidates near regional hubs or major cities.

Compensation: $300,000 – $400,000 OTE

Company

hirify.global is a global provider of mission-critical enterprise software support, managed services, and AI-driven ERP solutions for Oracle, SAP, and VMware ecosystems.

What you will do

• Hire, develop, and lead a high-performing customer experience and growth organization.
• Own retention, renewal health, and cross-sell quotas for the North American market.
• Identify renewal risks early and collaborate with cross-functional teams to execute retention plans.
• Develop scalable cross-sell programs across application management, professional services, and security offerings.
• Build and maintain trusted executive relationships with strategic enterprise clients.
• Drive operational excellence by improving cadences, reporting, and processes for customer success.

Requirements

• Must be based in the United States.
• 15+ years of experience in enterprise software, technology services, or client-facing revenue leadership.
• 8+ years of leadership experience managing quota-bearing customer success or account management teams.
• 5+ years of experience selling technology services including software support or managed services.
• Proven track record of meeting or exceeding retention, renewal, and cross-sell targets in complex enterprise environments.
• Bachelor's degree required; MBA or Master's degree is a plus.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement program.
• Generous paid time off (PTO) and paid parental leave.
• Collaborative culture focused on mutual respect and innovation.
• Opportunity to work with a global team in a fast-paced, high-growth environment.