Client Relationship Manager Assistant

TL;DR

Client Relationship Manager Assistant (Pensions Administration): Supporting the management of a portfolio of pension clients with an accent on relationship building, stakeholder communication, and operational support. Focus on coordinating client activities, managing reporting, and ensuring high-quality service delivery across pension administration services.

Location: Must be based in the UK, with a hybrid workstyle across regional offices.

Company

hirify.global is a progressive advisory firm delivering expertise in pensions, employee benefits, and wealth advisory services with a strong focus on quality and fresh perspectives.

What you will do

• Act as the first point of contact for clients on behalf of the Client Relationship Manager.
• Manage day-to-day client interactions and coordinate CRM events, meetings, and reporting.
• Produce detailed reports and presentations regarding pensions administration and technology services.
• Support transformation projects, solution implementation, and new client propositions.
• Handle client billing activities, including invoicing and credit management.
• Maintain effective risk management and governance frameworks for the client portfolio.

Requirements

• Must be based in the UK with the ability to travel to various office and stakeholder sites.
• Proven experience in a client-facing support role.
• Technical knowledge of third-party pensions administration and current market challenges.
• Strong organizational and planning skills with the ability to manage conflicting priorities.
• Excellent communication and emotional intelligence for stakeholder negotiation.

Culture & Benefits

• Competitive salary and market-leading bonus scheme.
• Study support for professional qualifications with salary increases for exam passes.
• Hybrid and flexible working approach to support work-life balance.
• Opportunities for career development within a fast-growing professional services business.
• Inclusive and diverse workplace culture focused on respect and fairness.