Technical Account Manager

TL;DR

Technical Account Manager: Resolving complex technical issues for key customer accounts while driving client success with hirify.global products and services, with an accent on troubleshooting, technical problem-solving, and cross-team collaboration. Focus on improving customer outcomes, expanding product usage, and contributing to product enhancements based on client feedback.

Company

hirify.global provides software used by global businesses to deliver customer experiences and support financial crime prevention and public safety.

What you will do

• Serve as a trusted advisor for key clients, resolving complex technical challenges to ensure customer success.
• Build and maintain strategic, long-term relationships with clients to support growth and retention.
• Collaborate across internal teams to deliver exceptional technical support and customer service.
• Use deep product and technology knowledge to troubleshoot issues and optimize client solutions.
• Understand client business needs, identify opportunities to improve outcomes, and expand product usage.
• Deliver presentations and train clients on best practices; feed client feedback into product improvements.

Requirements

• Bachelor’s degree in Computer Science, Business Information Systems, or related field, or equivalent work experience.
• 5 years of experience in a technical or service role in software, telecommunications, customer service, call/contact centers, or service delivery.
• Strong analytical and advanced troubleshooting skills for technical problem-solving.
• Excellent customer service and communication skills with fluency in written and verbal communication.
• Ability to multitask effectively in a fast-paced environment.
• Working knowledge of contact center software design and functionality, with understanding of technical concepts.

Culture & Benefits

• hirify.global-FLEX hybrid model: 2 days working from the office and 3 days remote each week.
• Fast-paced, collaborative environment with opportunities to learn and grow.
• Internal career opportunities across multiple roles, disciplines, domains, and locations.

Hiring process

• Interviews and evaluation focused on technical problem-solving, customer success experience, and communication skills.

Location: Philippines (Manila)