Member Services Representative (Mortgage Processing)

TL;DR

Member Services Representative (Mortgage Processing): Creating and processing mortgage loan applications for purchase or refinance with an accent on compliance and accurate closing/funding. Focus on ensuring loan quality, managing member contact, and adhering to mortgage lending guidelines.

Location: 100% onsite in Fort Worth, Texas

Salary: $18 - $20/Hr

Company

A leading provider of information technology and workforce solutions serving the U.S. and Canada.

What you will do

• Create new mortgage loans and process applications for real estate purchase or refinance.
• Prepare Loan Quality Initiative requirements, perform credit analysis, and ensure quality control of loan information.
• Execute accurate closing and funding of mortgage loans across 50 states using the Prime Alliance LFC system.
• Handle incoming member phone calls and assist with loan applications through the loan origination system.
• Ensure the security and confidentiality of all account and related information.
• Represent the Mortgage Department at Credit Union events, seminars, and special projects.

Requirements

• High school diploma or GED.
• Must be based in and work 100% onsite in Fort Worth, Texas.
• Proficiency in Microsoft Office (Word, Excel, Access, PowerPoint).
• Ability to perform in a fast-paced environment and handle multiple tasks under high-volume pressure.
• Strong interpersonal and professional communication skills.
• Ability to pass applicable pre-hire compliance checks.

Nice to have

• Previous banking or Credit Union experience.
• Mortgage lending experience and knowledge of FNMA, NCUA, and AAFCU guidelines.
• Experience in Residential Mortgage Closing and Funding.
• Working knowledge of Desktop Underwriting, Prime Alliance, and Episys.
• Spanish language skills.

Culture & Benefits

• Access to medical, dental, and vision insurance.
• 401K contributions.
• Paid time off (PTO) and sick leave.
• Potential for contract extension or conversion to a permanent role after 90 days.

Hiring process

• Initial phone screen.
• Onsite interview.