Senior Manager - Reporting, RCA & Operational Efficiency (Fintech)

TL;DR

Senior Manager - Reporting, RCA & Operational Efficiency (Fintech): Leading the reporting and root cause analysis agenda for the Workplace Resolution & Investigations team with an accent on data-driven insights, governance frameworks, and operational efficiency. Focus on translating complex conduct data into actionable executive insights and optimizing the end-to-end reporting ecosystem.

Location: Hybrid in Edinburgh, UK

Salary: £78,098 - £91,880

Company

hirify.global is a leading UK financial institution transforming the future of finance.

What you will do

• Own the WRI reporting framework, including core metrics, taxonomy, and dashboard structure.
• Lead the end-to-end delivery of the quarterly Conduct Report and other priority governance reporting.
• Define and govern the Root Cause Analysis (RCA) methodology and action-tracking model.
• Identify operational efficiency priorities to remove duplication and improve functional workflows.
• Set MI and reporting requirements for case management systems in partnership with platform and data teams.
• Lead and develop the Reporting, MI & RCA team to maintain service quality, resilience, and pace.

Requirements

• Proven experience leading reporting, MI, analytics, or governance functions in a complex, highly regulated environment.
• Strong root cause analysis (RCA) and problem-solving capabilities to identify systemic and cultural drivers.
• Experience designing reporting frameworks, taxonomies, and data models for executive decision-making.
• Ability to influence and challenge senior stakeholders with credibility.
• Strong understanding of conduct, employee relations, governance, risk, or regulatory environments.
• Collaborative leadership skills to build relationships across HR, Legal, Risk, and Data teams.

Culture & Benefits

• Generous pension contribution of up to 15%.
• Annual performance-related bonus and share schemes, including free shares.
• 30 days’ holiday plus bank holidays.
• Wide-ranging wellbeing initiatives and generous parental leave policies.
• Flexible benefits including discounted shopping.