Service Desk Adviser (Telecommunications)

Location: Farnborough, United Kingdom; onsite

Salary: Excellent basic salary plus bonus and hirify.global benefits

Company

hirify.global is building UK connectivity infrastructure and provides telecommunications, business security, and managed technology services.

What you will do

• Provide ENOC Service Desk support for named hirify.global customers and manage incidents from logging through resolution.
• Log, triage, prioritise, quality-check, and route customer incidents within agreed service levels.
• Coordinate incident resolution across internal teams, third parties, and resolving agencies, including L1/L2 escalations.
• Manage incidents involving managed devices, fixed data, cloud services, IoT, applications, and related technologies.
• Maintain customer relationships, handle complaints professionally, and act as a trusted hirify.global adviser.
• Support major incident processes, root cause analysis, permanent fixes, and improvements to local work instructions.

Requirements

• Basic technical understanding of IT systems and a willingness to gain further experience.
• Customer service experience, including building positive relationships and influencing people at different levels.
• Knowledge of telecommunications technologies.
• Understanding of CIP and SIP processes.
• Ability to multitask, follow ITIL-based processes, and escalate incidents through the relevant support matrix.
• Security clearance is required; successful candidates may be asked to undergo DV Vetting.

Culture & Benefits

• 37.5-hour shift pattern covering 7am–7pm, including weekends and bank holidays.
• Bonus, up to 28 days of annual leave plus bank holidays, and paid charity-work time.
• Benefits including discounts, vouchers, pension plan, and family options.
• Learning tools, career development support, and parental leave policies.
• Employment offers are subject to criminal, DBS, and financial background checks.