Customer Service Center Supervisor

TL;DR

Customer Service Center Supervisor (Customer Support): Managing the daily operations of the customer service center with an accent on team performance, SLA adherence, and staff development. Focus on supervising day-to-day activities, conducting performance appraisals, and optimizing service processes.

Location: Must be local to Lapu-Lapu City, Philippines. No relocation or visa sponsorship provided.

Company

hirify.global is a global leader in automated test equipment and innovation, fostering a culture of inclusion and diversity.

What you will do

• Plan, assign, and direct work to team members while monitoring performance, conduct, and attendance.
• Ensure the team is sufficiently staffed to meet or exceed SLAs in line with work volumes.
• Conduct regular team meetings and performance appraisals according to company standards.
• Review processes, procedures, and tools to recommend necessary operational improvements.
• Collaborate with the CSC manager and regional counterparts to address operational concerns.
• Manage team leaves and holiday coverage to ensure continuous service.

Requirements

• 4-year bachelor's degree.
• At least 2 years of work experience in a customer service environment.
• Previous people management experience.
• Fluent English with excellent business communication skills (written and verbal).
• Proficiency in report writing, business correspondence, spreadsheets, and word processing software.
• Must be based locally in the Philippines (no visa sponsorship or relocation available).

Culture & Benefits

• Inclusive work environment that respects individual strengths and diversity of thought.
• Support for continuous innovation and daily learning.
• Commitment to equal opportunity and diversity in the workforce.
• Reasonable accommodations provided for individuals with disabilities during the application and employment process.