Automotive Customer Engagement Specialist (Automotive)

TL;DR

Automotive Customer Engagement Specialist (Customer Support): Handling high-volume customer inquiries and coordinating service and sales appointments for US automotive dealerships with an accent on professional communication and efficient scheduling. Focus on managing complex call flows, maintaining accurate dealership records, and ensuring seamless customer experiences across multiple locations.

Location: Remote. Availability to work full-time during US Central Time business hours (9am to 6pm Illinois time) is required.

Company

hirify.global is a professional staffing and outsourcing firm providing remote engagement specialists for US-based businesses.

What you will do

• Serve as the primary point of contact for incoming customer calls across multiple dealership locations.
• Schedule and coordinate service appointments to ensure efficient resource allocation.
• Manage sales inquiry calls and coordinate with sales teams to schedule test drives and consultations.
• Maintain accurate customer records within dealership management systems.
• Handle high-volume call flow with professionalism and efficiency.
• Collaborate with various departments to ensure smooth and consistent customer communication.

Requirements

• Proven track record in customer service, preferably in a high-volume call center environment.
• Excellent English communication skills with clear pronunciation and professional phone manner.
• Previous experience working remotely with US-based companies.
• Availability to work Monday to Friday, 9am to 6pm Illinois time.
• Professional home office setup with reliable high-speed internet.
• Strong computer literacy and ability to learn new software systems quickly.

Culture & Benefits

• Fully remote work environment.
• Stable full-time schedule (40 hours per week).
• Paid breaks included in the daily schedule.
• Comprehensive initial training provided for 1–2 weeks to ensure success in the role.