Bilingual Customer Service Representative (Mandarin/Cantonese)

TL;DR

Bilingual Customer Service Representative (Customer Support): Providing exceptional support to clients via phone, email, and chat in English, Mandarin, and Cantonese with an accent on cross-lingual communication and issue resolution. Focus on delivering high-quality solutions, maintaining CRM records, and ensuring customer satisfaction metrics are met.

Location: Remote (Must be based in Metro Manila, Philippines or Hong Kong)

Company

hirify.global provides virtual assistant and professional support services to international clients.

What you will do

• Handle inbound and outbound customer inquiries in English, Mandarin, and Cantonese.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues promptly with empathy and professionalism.
• Document customer interactions and maintain accurate records in CRM systems like Salesforce and Zendesk.
• Collaborate with internal teams to escalate and resolve complex cases.
• Assist in translating customer communications and support materials.

Requirements

• Native or near-native fluency in Mandarin and Cantonese.
• Excellent English communication skills (spoken and written).
• Minimum of 1–2 years of customer service experience in call centers, retail, or corporate support.
• Proficiency in Microsoft Office and CRM tools.
• Bachelor’s degree in Business Administration, Communication, or a related field (preferred).

Culture & Benefits

• Full remote work arrangement.
• Professional environment with a focus on customer satisfaction and empathy.
• Opportunity to work in a multilingual setting with diverse global clients.